Cloez® Returns


You have received one or more items that are not good? Within 14 days of receiving the items (products should not be used, worn, washed or damaged and the label must still be attached to products) you can fill out directly on our online return form, print it and send it by fax (39 080 4306927) or save the completed PDF and send it to us via email. You will be quickly contacted by our customer service that will agree with you on the day when the courier will pick the package with the leaders to make. You will not have to print anything or pay anything, just put the clothes you want to make in a box (also our best) or envelope and hand them over to the carrier. Our customer service will agree the terms of reimbursement also with you.

Pursuant to Legislative Decree 24 of 02/02/2002, our customers can benefit from the right of withdrawal as per the general conditions of sale.

You have the right to terminate its contract with the Seller, without penalty and without giving any reason, within fourteen (14) working days from the day of receipt of goods purchased on If you wish to proceed to a possible replacement of a product with another or a size to another is necessary to previously contact our customer care by e-mail

To cancel the contract you must use the Return Form available on site. In this case, you must return the products to the Seller delivering them to the carrier for shipment within fourteen (14) working days from when you received the goods.
The only expenses that you incur are those of returning products purchased only if you decide to use a different courier from the one indicated by the Vendor in the Return Form. If instead you decide to use the shipping company indicated by the Seller, the cost of returning the product will be at our expense.

The return right - besides compliance with the terms and procedures described - is exercised properly if the following conditions are fully met:

The Return Form must be correctly filled out and sent to the Seller within fourteen (14) working days from receipt of the products;
The products must not be used, worn, washed or damaged;
The identification tag is still attached to the products with the disposable seal, which is an integral part of property;
Products must be returned in their original packaging (in the case of audio CDs, books, design objects, the packaging must be original seal.
The returned products must be sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept a single order returned and delivered at different times;
Returned products must be delivered to the courier within fourteen (14) working days from the date of receipt of authorization to return.

If the return right is exercised in the manner and time limits specified in this paragraph, the Seller shall refund the amounts paid for the purchase of products holding back any shipping costs and cash on delivery. The money will be repaid in the shortest possible time and in any event within thirty (30) days from the date on which the Seller has received the product, we will activate the refund procedure, once we verify the correct execution of the terms and terms. If they do not comply with the procedures and terms for the exercise of your right of withdrawal, as specified in this paragraph, you will not be entitled to reimbursement of the money paid to the Seller; However, it shall be entitled, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the seller is entitled to keep the products in addition to sums already paid for their purchase.